Jonas Ng

Jonas Ng

First Senior Vice President, Head of Small Business Banking

Valley National Bank

Jonas Ng currently serves as the Head of Small Business Banking at Valley Bank, leading small business strategy and focused on delivering relationship-driven financial solutions that help business owners operate efficiently and scale with confidence. He is delivering enhanced capabilities that leverage AI technologies across deposits and lending and across all client channels to deliver superior customer experiences.

Prior to his current role, Jonas served as KeyBank’s Senior Director of Business/Technology Optimization for KeyBank’s Real Estate Capital division, where he led technology strategy across process improvements data/ reporting/ compliance, AI/ML, and digital interactions. He also served as Head of Fintech Strategy, Head of Digital for KeyBank’s Commercial Banking & Payments division, and later as COO of Laurel Road (KeyBank’s Fintech subsidiary). Prior to that, he led KeyBank’s Financial Wellness Product Team as the Strategy leader, developing a comprehensive strategy to bring Financial Wellness to market for KeyBank’s Consumer Bank.  

Prior to KeyBank, Jonas worked at Nationwide, Discover Card, Enova Financial, MBNA America (Bank of America), and seven start-ups and consulting boutiques. He has held roles as a COO, CMO, Chief Product Officer, Chief Digital Officer, and other leadership positions in Finance, Operations, Strategy, Business Development, M&A, full-stack software development, and Innovation.  He has built patented credit decisioning and instant credit platforms; developed neural-net fraud models; led B2B and Fintech partnerships; and launched Innovation labs at several companies. 

Jonas is also the Co-Founder of PersonaPick.com, an AI recommendation platform that helps high school students find their best-fit college match.

Featured Sessions

Tuesday, October 27, 2026
9:15 am

The next wave of artificial intelligence goes beyond better tools—it gives them autonomous agents. This session explores what agentic AI means for the future of relationship managers, and how institutions are deploying AI systems to proactively identify cross-sell opportunities, flag at-risk relationships, prepare call briefs, and automate follow-up at scale. Industry leaders will debate where autonomous AI delivers the greatest competitive advantage, where human judgment remains irreplaceable, and how banks are building the governance frameworks needed to deploy agentic systems responsibly. The discussion will examine what the institutions moving first are learning—and what everyone else risks by waiting.