Lead the Next Era of Small Business Banking
October 26–28, 2026 | Chicago, IL

The Only Event 100% Focused on Small Business Banking

Small business owners expect fast decisions, real-time visibility and seamless access to the financial tools they need. The institutions that lead will be those that consistently deliver on those expectations across every interaction.

American Banker’s SMALL BUSINESS BANKING is the only event 100% focused on helping financial institutions close the gap between what small business clients expect and what they deliver. Every session is designed to help you improve execution, strengthen relationships, and compete more effectively.

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Designed for Leaders Across the Industry

Your Institution Is Investing in Small Business Banking.

What Comes Next?

You know small business banking can drive deposits, lending growth and deeper relationships.

The challenge is bringing the right technology, products, teams and experiences together to deliver on that opportunity.

You want to:

  • Win more valuable small business relationships
  • Become the primary financial institution
  • Modernize lending and accelerate access to capital
  • Improve payments, cash flow and digital experiences
  • Put AI to work across underwriting and relationship management
  • Protect customers from increasingly sophisticated fraud

That is exactly what SMALL BUSINESS BANKING was built to help you do.

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A Focused Experience

Built Around the Work You Do

Learn From the Leaders Building What Comes Next

Heather Kesner

Heather Kesner

EVP, Head of Small Business Banking
U.S. Bank
Patrick Cristino

Patrick Cristino

Head of Small Business
Citizens Bank
Michael McGinley

Michael McGinley

Head of Small Business Banking
Live Oak Bank
Claudia Davis Adamson

Claudia Davis Adamson

EVP, Head of Small Business Banking
Truist

Move Your SMB Banking Strategy Forward

Find the Sessions That Matter Most to Your Institution

8:50 am

This Is the Moment: Unlocking the Future of Small Business

25 min
Zurich A/B/C/D
9:15 am

Agentic AI: From Copilot to Autopilot in Small Business Relationship Management

35 min
Zurich A/B/C/D
9:50 am

Embedded or Invisible: How Banks Can Win in a World Where Finance Lives Inside Other Platforms

35 min
Zurich A/B/C/D
11:45 am

Ahead of the Ask: Banking Built for the Customer of the Future

25 min
Zurich E/F
9:00 am

The Owner’s Lens: Building the Future of Small Business Banking

25 min
Zurich A/B/C/D
1:50 pm

Practical Strategies for Solving the Payments Gap: Delivering on Speed and Integration

35 min
Zurich A/B/C/D
2:25 pm

What Do Small Businesses Want From Banks? Transparency, Guidance and Access to Capital

35 min
Zurich A/B/C/D
3:00 pm

Inspiration vs. Accountability: Driving Engagement, Prioritization and Execution

30 min
Zurich A/B/C/D

Build the Relationships That Move Strategy Forward

The most valuable conversations rarely happen during a broad industry presentation. They happen when professionals doing the same work have the opportunity to compare strategies openly.

At SMALL BUSINESS BANKING, you will connect with peers who understand the realities of:

  • Growing small business deposits and lending
  • Modernizing legacy systems
  • Selecting the right technology and partners
  • Improving customer and member experiences
  • Managing fraud, credit and regulatory risk
  • Turning strategic priorities into measurable execution
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What You'll Leave With

✓ A clearer strategy for growing small business relationships

✓ Practical approaches to lending, deposits and payments

✓ A better understanding of how AI can improve execution

✓ New ideas for strengthening digital and customer experiences

✓ Insight into how peers are competing across the market

✓ Meaningful relationships with bankers and credit union professionals

✓ Priorities you can bring back and put to work

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Stronger Strategies Start With the Right Team in the Room

Small business banking does not sit within one department.

Lending, deposits, payments, technology, risk, product and relationship management must work together to create a more valuable customer experience.

Bring the colleagues responsible for turning your institution’s strategy into execution. Your team will hear the same conversations, compare takeaways in real time and return ready to move forward together.

BRING A TEAM
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Small Business Banking Deserves More Than a Breakout Session

Be in the room where the entire agenda is dedicated to this market.

Meet the bankers and credit union professionals solving the same challenges. Understand what institutions are implementing now. Return with practical ideas to strengthen relationships, improve execution and compete more effectively.

The future of small business banking will be shaped by the institutions prepared to act.

October 26–28, 2026 | Swissôtel Chicago

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