Chief Payments Officer
First Bank of the Lake
Small businesses are turning away from financial institutions and seeking better, more affordable services from rival fintechs and neobanks. This session explores how banks can regain competitive advantage in the new battleground for the SMB relationship. At issue: how banks bring accounting, payroll, and e-commerce services to small business clients who are eager to manage cash flow more effectively. Industry leaders will debate where the embedded finance opportunity is greatest, where the threat of disintermediation is most acute, and what a winning app or platform strategy looks like for large and small banks and credit unions. The discussion will examine how banks are deciding whether to build or partner, and how to stay at the center of the small business banking relationship.