Chairman & CEO
Capitol National Bank
The next wave of artificial intelligence goes beyond better tools—it gives them autonomous agents. This session explores what agentic AI means for the future of relationship managers, and how institutions are deploying AI systems to proactively identify cross-sell opportunities, flag at-risk relationships, prepare call briefs, and automate follow-up at scale. Industry leaders will debate where autonomous AI delivers the greatest competitive advantage, where human judgment remains irreplaceable, and how banks are building the governance frameworks needed to deploy agentic systems responsibly. The discussion will examine what the institutions moving first are learning—and what everyone else risks by waiting.