Chairman & CEO
Capitol National Bank
Cristin Reid has served as Chairman and CEO of Capitol National Bank since 2019, where she leads the bank’s long-term strategy, growth initiatives, and community engagement efforts. Under her leadership, the bank has strengthened its market position, expanded its impact within the community, and developed forward-looking plans that include recruiting emerging leaders to the board and creating internal pathways for employee growth and advancement.
In addition to her role at Capitol National Bank, Ms. Reid serves as Managing Director of Access BIDCO, a regulated financial institution specializing in turnaround and management consulting for small businesses. She also brings prior executive experience from a public bank holding company, where she held key leadership roles including General Counsel, Chief Administrative Officer, and President.
Ms. Reid is the founder and CEO of Capitol Foundation, an organization dedicated to providing emergency funding to local small businesses and individuals. She remains actively involved in industry and community leadership through her service on the boards of the Michigan Bankers Association, Lansing Economic Area Partnership, and multiple startup and nonprofit organizations, including a boat-building school.
Her leadership has earned national and statewide recognition. Ms. Reid has been named to American Banker’s “Most Powerful Women in Banking – Women to Watch” list in 2006, 2024, and 2025. She received the “Impact and Influence” award at the Lansing 2024 Entrepreneur of the Year event and was recognized as a Notable Leader in Finance by Crain’s Detroit Business in 2025. Under her direction, Capitol National Bank has been recognized by S&P Global as a Top 100 Community Bank for three consecutive years, SBA lender of the year by MCDC, Michigan Export Lender of the Year by the SBA and as a Top Lender by Independent Banker.
Ms. Reid holds a Bachelor of Arts in Biology from Kalamazoo College, a Juris Doctor from the University of Toledo College of Law, and a Master of Business Administration from the University of Michigan.
The next wave of artificial intelligence goes beyond better tools—it gives them autonomous agents. This session explores what agentic AI means for the future of relationship managers, and how institutions are deploying AI systems to proactively identify cross-sell opportunities, flag at-risk relationships, prepare call briefs, and automate follow-up at scale. Industry leaders will debate where autonomous AI delivers the greatest competitive advantage, where human judgment remains irreplaceable, and how banks are building the governance frameworks needed to deploy agentic systems responsibly. The discussion will examine what the institutions moving first are learning—and what everyone else risks by waiting.