Jagdeep Dayal

Jagdeep Dayal

Chief Credit Officer

Optum Bank

JAGDEEP DAYAL is a distinguished leader in the banking and financial services industry, with a proven track record of transforming large-scale businesses into market leaders. With over two decades of experience, he has done so by driving innovation and growth, leading multi-billion dollar ventures to new heights of success. His strategic focus and ability to foster a culture of excellence have consistently delivered outstanding results. Jagdeep joined Optum Bank in 2023, as Chief Credit Officer, and is leading the effort in evolving the Bank into a lending powerhouse, with an emphasis of becoming the premier Bank in the Healthcare sector. As President of Chase Auto’s Captive Finance Business, Jagdeep managed a multi-billion dollar net income business, partnering with major Auto manufacturers to provide consumer financing. Under his leadership, the business achieved double-digit growth rates through strategic partnerships and innovative solutions. At JP Morgan Chase, prior to taking this role, Jagdeep repositioned its Dealer Commercial Services business as a growth engine and industry leader. He joined JP Morgan Chase in August 2011 as Chief Risk Officer for Auto Finance and Student Loan businesses. Jagdeep joined Chase from Wells Fargo & Company, where his tenure included roles as Chief Executive of their Commercial Real Estate Finance business, and Chief Credit Officer for Business Banking. Earlier, Jagdeep rose through the ranks at GE Capital having spent time in various businesses. Jagdeep currently serves on a few boards, including the Advisory Board of Exponential Markets, a Fintech, and the Board of Union Settlement, a leading NY based Non-Profit, as Vice Chair. Jagdeep believes in leading through innovation, integrity, and a relentless focus on excellence. He is committed to driving organizations to sustainable outperformance, while fostering a culture that values creativity, collaboration, and social responsibility. Jagdeep holds an MBA from Virginia Tech at Blacksburg, Virginia. He also has a BS in Electrical & Electronics Engineering and MS in Chemistry from the Birla Institute of Technology and Science, India.

Featured Sessions

Monday, October 27, 2025
11:35 am

Small businesses often struggle to access capital. Traditional business loan approval processes are slow, subjective and oftentimes rely on outdated models or incomplete data. Using AI to improve loan decision-making can be a game changer for both lenders and SBBs. Our panelists will discuss how AI is transforming lending through automated data collection, enhanced risk assessment, and faster loan approvals. The panel will also discuss the potential risks to using AI in lending decisions including algorithmic bias, data privacy concerns and a lack of transparency about lending decisions.