Small business owners do not wake up thinking about banking. They wake up thinking about making payroll, managing cash flow, finding customers, retaining employees and growing their businesses. Yet as economic uncertainty, technological change and competitive pressures continue to accelerate, the role banks play in helping business owners navigate these challenges has never been more important.
In this keynote session, Heather Kesner will challenge attendees to view the future of banking through a different perspective: the perspective of the owner. Drawing on insights from serving millions of small businesses, Kesner will explore how banks can build stronger relationships and deliver more meaningful value by understanding the day-to-day realities entrepreneurs face.
